Synergistic Office Solutions SOS Help Desk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

SOS 2010
Reporting
Case Manager

Articles in this category

Clipboard use in Terminal Services / Remote Desktop

If a user finds that s/he cannot copy something on their local database and paste it into an application running in a remote desktop session (or a remote app window), the problem is almost surely that...

1,378
(3)
Modifying the "Standard Statement" footer and dunning messages

The footer text, dunning messages, and other options for standard statements can be found in billing options, which you can get to either from the setup window for the statement run (Standard Statemen...

743
(1)
Can't move patient to inactive because of "records in the current daysheet"

Problem: "I am unable to transfer a patient to the inactive list and I keep getting the following error message: "This patient has records in the current daysheet. Entries must be deleted...

711
(11)
Cannot log into SOS after update to Windows 10 1703 "Creators Update"

If you just click and drag that little window in the middle, the screen will come back to life. If that gets old (which it probably will), you can install the most recent release, build 5, from the we...

1,348
(1)
  • Top articles
  • Latest articles
Installation and Configuration Troubleshooting

Category: SOS 2010

This document discusses the following topics for SOS Release 2010 through 2016:Database CorruptionAuthentication ErrorUnable to Connect to DatabaseInvalid Transaction LogODBC ConfigurationFirewall Con...

2,352
(8)
Client/Server Computing with Sybase SQL Anywhere

Category: SOS 2010

For a formatted version of the information below, see:https://sos-resources.info/g4/clientserver-computing-with-sybase-sql-anywhere/Complete Sybase documentation for Sybase SQL Anywhere (SA) can be fo...

1,743
(1)
Running the SQL Anywhere 11 Database as a Windows Service

Category: SOS 2010

The primary reason to configure the SOS SQL Anywhere database to run as a service is that it will continue to run even if nobody is logged into the server computer. Assuming that you set the service t...

1,600
(5)
Clipboard use in Terminal Services / Remote Desktop

Category: Knowledgebase

If a user finds that s/he cannot copy something on their local database and paste it into an application running in a remote desktop session (or a remote app window), the problem is almost surely that...

1,378
(3)
Cannot log into SOS after update to Windows 10 1703 "Creators Update"

Category: Knowledgebase

If you just click and drag that little window in the middle, the screen will come back to life. If that gets old (which it probably will), you can install the most recent release, build 5, from the we...

1,348
(1)
Backing Up Your Data

Category: SOS 2010

For a formatted version of the information below, please see:https://sos-resources.info/g4/backing-up-your-data/Nothing that you do on your computer in the course of a day — or for that matter, a mont...

1,079
(0)
How to enter G-codes in OM for Electronic prescribing

Category: SOS 2010

There are three things that need to be done prior to billing G-code transactions in OM: 1. Go to Lookups > Services enter all the G-codes. Make sure that you check the box "Include on Cla...

924
(7)
Can't print a treatment plan for a specific client

Category: Case Manager

Problem: Can't print a treatment plan for a specific client and everything checks out. The treatment plan is signed and all the selections are correct. Solution: Make sure that there are no spac...

843
(3)
Progress note doesn't copy to a member of a group

Category: Case Manager

There are several conditions required for a progress note to copy to each group member. Even if tagged for copy, the note will not copy if: The date of the note is not within the member's episode i...

509
(7)
Can't move patient to inactive because of "records in the current daysheet"

Category: Knowledgebase

Problem: "I am unable to transfer a patient to the inactive list and I keep getting the following error message: "This patient has records in the current daysheet. Entries must be deleted...

711
(11)
Provider Activity Report will not run.

Category: Reporting

Running the Provider Activity Report by Rendering Provider or the Alt Format requires the presence of the new (2010) DEEPCOST database function. If it is not present in the database, Crystal will thro...

596
(3)
Modifying the "Standard Statement" footer and dunning messages

Category: Knowledgebase

The footer text, dunning messages, and other options for standard statements can be found in billing options, which you can get to either from the setup window for the statement run (Standard Statemen...

743
(1)